Records that are Available Without a Request
Many records are accessible online via DIA's online databases and do not require that you complete this form:
- Health facility reports (These include reports as a result of an investigation/complaint for a nursing home, assisted living facility, hospital, residential care facility, etc. This is the only publicly releasable information as a result of an investigation at a health facility. Reports are only posted/available after they are finalized.)
- Direct Care Worker Registry information for CNAs (To work in a long-term care facility/nursing home, CNAs must be active on the Direct Care Worker Registry. If you are a CNA and are looking for your DCW Registry number, how to access your information on the registry, or how to print your Registry card, please visit the How to Access the Iowa Direct Care Worker Registry page on the DIA website. If you need a copy of your course completion certificate, you will need to contact the college or entity where you took the course.)
- List of Direct Care Workers (CNAs) in Iowa (A .csv file may be downloaded with a list of all records in the database - including expired, current, etc. Go to the search page to filter your results or go directly to the reports page on the database website for the same information. CNAs are the only direct care workers in Iowa that are required to be on the registry. Certified Medication Aides, or CMAs, are not tracked.)
- Restaurant and other food business inspections
Access to Direct Care Worker Registry Information by those Other than the DCW
Potential employers, verification companies, and other states' direct care worker registry staff will need to check the Direct Care Worker Registry in the Iowa Department of Inspections and Appeals database to verify the status of a direct care worker on the Iowa registry (CNA). Registry staff will not respond to inquiries individually. The CNA should be able to provide you with their Direct Care Worker Registry number, which you will be able to use to search the database. This registry number is the only unique identifying number that the State can publicly share or confirm. Registry staff WILL NOT search by the CNA's date of birth or any part of a Social Security number; please do not email this type of information to the Registry.
Users can also search CNAs by first and last name, city, and county. In addition to their registry number, the registry database will show the date the CNA was first added to the registry, their expiration date on the registry, and their status.
If you would like to check possible abuse status, please contact the Iowa Department of Human Services, the department which manages the abuse registry in Iowa.
Administrative Hearings Records
If you are inquiring about records involving an administrative hearing handled by DIA, please contact the agency involved in the proceeding.
DIA is not the legal custodian of records generated as a result of a hearing (please see Iowa Code 10A.105(4)). If you are inquiring about an administrative hearing conducted by DIA in which you are/were a party (NOT a records request), please go back to the beginining of this form and choose "I am inquiring about an administrative hearing, subpeona, or I have a general question for the Administrative Hearings Division."
Your records request will normally be fulfilled within 10 business days. However, in some cases, these requests may take longer than usual. We will do our best to reply in a timely manner and will communicate with you about the reason for any possible delay. Thank you for your understanding.
If your request will take longer than three staff hours to fulfill, there may be a cost to you. If it is estimated that your request will incur a charge, we will communicate that to you prior to working on the request, including the estimated cost. We can work with you to try to narrow the scope of your request in order to eliminate the possibility of an incurred cost.
Records requests may also be made by phone, fax or mail, or in person.
Iowa Department of Inspections and Appeals
321 E. 12th Street
Des Moines, Iowa 50319-0083