Lucas State Office Building, 3rd floor | 321 E 12th St. | Des Moines, Iowa 50319
Reason I am contacting DIA
Types of complaints or abuse to report to DIA:
Your name and personal information will be kept confidential to all but DIA staff who investigate your submission; our staff may need to contact you for additional information.
Date of incident
Date violation/issue was observed
If you have any photos or video that support your complaint, please upload them below.
If you want to file a complaint please go back and choose the first option ("I would like to file a complaint, or report dependent abuse.")
Licenses, certifications, and registrations handled by DIA:
PLEASE DO NOT submit an electronic request that includes a birthdate, Social Security number, login ID or password, or any portion of personally-identifiable information (including the last four numbers of a Social Security number).
Complete the following only if you are wanting to schedule an inspection for a business that you own or manage. If you want to file a complaint about a food business, please go back and choose the first option ("I would like to file a complaint, or report dependent abuse.")
Protecting the Personal Data of Direct Care Workers
Potential employers, verification companies, and other states' direct care worker registry staff will need to check the Direct Care Worker Registry in the Iowa Department of Inspections and Appeals database to verify the status of a direct care worker on the Iowa registry (CNA). Registry staff will not respond to inquiries individually. The CNA should be able to provide you with their Direct Care Worker Registry number, which you will be able to use to search the database. This registry number is the only unique identifying number that the State can publicly share or confirm. Registry staff WILL NOT search by the CNA's date of birth or any part of a Social Security number; please do not email this type of information to the Registry.
Users can also search CNAs by first and last name, city, and county.
In addition to their registry number, the registry database will show the date the CNA was first added to the registry, their expiration date on the registry, and their status.
If you would like to check possible abuse status, please contact the Iowa Department of Human Services, the department which manages the abuse registry in Iowa.
For Direct Care Workers
Certified Nursing Assistants on the Iowa Direct Care Worker Registry will need to provide their Iowa DCW Registry number to potential employers or others who wish to check their status on the registry. The Department of Inspections and Appeals will NOT provide the status of any CNA on the Iowa registry using a CNA's date of birth or any part of their Social Security number. Please do not email this information to registry staff.
CNAs will be able to update their personal information (name, address, email) in the database. CNAs cannot update their work history; only their employers can report work status to the registry.
If a CNA has issues trying to log in to the registry, they may reset their password using the email associated with their account.
Type of health facility license or certification
The following information is available on the DIA website. If you are looking for information on any of the following, please view the information and links on the DIA website before submitting this form. You may be able to find the information you need without waiting for a response. Please note: DIA does not have copies of CNA certificates on file; you will need to contact the college or entity where you took your CNA course for a copy of your certificate.
Records that are Available Without a Request
Many records are accessible online via DIA's online databases and do not require that you complete this form:
Access to Direct Care Worker Registry Information by those Other than the DCW
Users can also search CNAs by first and last name, city, and county. In addition to their registry number, the registry database will show the date the CNA was first added to the registry, their expiration date on the registry, and their status.
Administrative Hearings Records
If you are inquiring about records involving an administrative hearing handled by DIA, please contact the agency involved in the proceeding.
DIA is not the legal custodian of records generated as a result of a hearing (please see Iowa Code 10A.105(4)). If you are inquiring about an administrative hearing conducted by DIA in which you are/were a party, please go back to the beginining of this form and choose "I am inquiring about an administrative hearing, subpeona, or I have a general question for the Administrative Hearings Division."
Your records request will normally be fulfilled within 10 business days. However, in some cases, these requests may take longer than usual. We will do our best to reply in a timely manner and will communicate with you about the reason for any possible delay. Thank you for your understanding.
If your request will take longer than three staff hours to fulfill, there may be a cost to you. If it is estimated that your request will incur a charge, we will communicate that to you prior to working on the request, including the estimated cost. We can work with you to try to narrow the scope of your request in order to eliminate the possibility of an incurred cost.
Records requests may also be made by phone, fax or mail, or in person.
Iowa Department of Inspections and Appeals
321 E. 12th Street
Des Moines, Iowa 50319-0083
DIA's Administrative Hearings Division provides independent administrative law judges to make decisions regarding disputes primarily between private citizens and government agencies. The department strives to fairly and impartially decide cases, consistent with the law and in an efficient and professional manner.
Administrative Hearing Proceedings DIA Does Not Handle
If you are inquiring about unemployment insurance or an unemployment insurance appeal, you will need to visit the Iowa Workforce Development website. Information about first- and second-level appeals can be found on this website.
Appealing a Weapons Permit Decision
If you would like to appeal a weapons permit decision, find out how to do it on the Administrative Hearings page of the DIA website in the "Appealing Weapons Permit Decisions" drop-down.
My inquiry is regarding
Type of hearing
Date/Time of the hearing
Type of debt collection
Person whose refund is held or who owes debt