The Iowa Board Pharmacy is the state agency responsible for licensing, regulating, and disciplining pharmacists, pharmacies, drug wholesalers, and controlled substances handlers in Iowa.
Anyone who believes they have witnessed or experienced any problem, error, illegal practice, or instance of unprofessional conduct on the part of a pharmacy, pharmacist, pharmacist-intern, pharmacy technician, or other person or entity regulated by the Iowa Board of Pharmacy may file a complaint with the Board.
It is important that you understand this administrative process is not the same as a lawsuit by you against the licensee. The Board cannot seek monetary damages on your behalf, nor retrieve records for you. You should consult with your own legal counsel if you believe you have a cause of action against the licensee.
Please note that the Board may not investigate customer service or billing/insurance complaints that do not allege a violation of the Board’s rules.