The Iowa Board of Pharmacy is the state agency responsible for licensing, regulating, and disciplining pharmacists, pharmacies, drug wholesalers, pharmacist-interns, pharmacy technicians, pharmacy support persons, and other businesses involved in the distribution of drugs in Iowa.
The Board is authorized to investigate complaints about licensees and registrants and to take disciplinary action against any licensee or registrant alleged to have violated the Board’s administrative rules governing the practice of pharmacy or the distribution of drugs in Iowa.
If the allegations are not a violation of Board rules, the Board cannot act. The Board will contact you if it determines that your complaint does not fall under the Board’s jurisdiction and may refer your complaint to the appropriate agency. Please note that the Board may not investigate billing/insurance complaints that do not allege a violation of the Board’s rules.
The Board will investigate or review alleged acts or omissions which the Board reasonably believes constitute cause for licensee discipline.
The Board cannot pursue monetary compensation, require a refund, or help you resolve a billing dispute.
The Board does not act as a customer service agent for the public to resolve a specific issue.
The Board also cannot provide legal advice.
It is important that you understand this administrative process is not the same as a lawsuit by you against the licensee. The Board does not represent the complainant and does not have authority to seek monetary damages on your behalf, nor retrieve records for you. You should consult with your own legal counsel if you believe you have a cause of action against the licensee or registrant.
