Your records request will normally be fulfilled within 10 business days. However, in some cases, these requests may take longer than usual. We will do our best to reply in a timely manner and will communicate with you about the reason for any possible delay. Thank you for your understanding.
If your request will take longer than three staff hours to fulfill, there may be a cost to you. If it is estimated that your request will incur a charge, we will communicate that to you prior to working on the request, including the estimated cost. We can work with you to try to narrow the scope of your request in order to eliminate the possibility of an incurred cost.
Records requests may also be made by phone, fax or mail, or in person.
Iowa Department of Inspections, Appeals, & Licensing
321 E. 12th Street
Des Moines, Iowa 50319-0083